Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!
This position requires you to be on-onsite. Must live within 50 miles of the Foundever Fayetteville site: 921 Strickland Bridge Rd, Fayetteville, NC 28304
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Customer Service Representative will be supporting one the largest providers in the U.S. for military service members and their families. Associates will be servicing inbound and outbound calls from customers concerning collection policies, procedures, and strategies for resolving past due accounts. Duties will include collecting past due payments, complete skip locate functions when necessary. Associates will be compliant with federal regulations regarding banking, security and privacy regulations. As a third-party associate, this will be a main factor in their work along with servicing the members with all banking requests. This is a fast paced, problem solving, and member centric unit of the enterprise. We are looking for like-minded and skilled individuals. At Foundever, we’re passionate about investing in our agents and supporting you in achieving your career goals. You’ll have fantastic opportunities to grow within the company, and we encourage you every step of the way! Let’s embark on this career journey together!
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
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