Job Description
Who We Are
We are a passionate, fast-growing company with a diverse and fully remote team of about 80 individuals from 14 different countries, collectively speaking 18 languages. We celebrate our differences, whether in cultures, personalities, preferences, or passions. Despite these differences, we share core values that define us: we are tenacious, humble, and thoughtful. Humility helps us keep learning every day, and tenacity is key to thriving in a fast-paced, high-performance environment.
This is an exciting time to join our team! After closing our Series A financing round in late 2022, we are gearing up for the next chapter with Series B funding. While this journey won't always be smooth, it will be full of innovation, opportunities, and excitement. If you're ready to embrace the challenge and fun of growing with us, we'd love to hear from you!
What We Do
We offer an award-winning accommodation platform designed to help businesses manage their accommodation needs through advanced technology and a human-centered approach. Our platform connects global talent mobility and business travel managers with a network of over 7 million verified and vetted properties across 35,000 cities in 165 countries.
Our unique offering stands out in the market: all properties are duty-of-care compliant and backed by a robust four-tier quality control process. We help multinational clients streamline their accommodation programs, saving them time and money with a fast, efficient system that replaces the traditional 48-to-72-hour bidding process. Employees benefit from greater choice and support during their relocation journeys, and corporate clients enjoy a customized user interface tailored to their mobility policies.
About the Role
We are looking for an experienced and dedicated Customer Success Manager to join our team. In this role, you'll manage high-volume housing requests and provide thoughtful, timely solutions to complex client needs. The ideal candidate will thrive in a fast-paced environment, bringing both expertise and a proactive attitude to meet the demands of corporate clients and relocation management partners.
Key Responsibilities
Manage incoming accommodation requests, presenting personalized housing options through our proprietary software.
Respond to client inquiries with detailed recommendations and solutions.
Build strong relationships with relocation consultants and partners.
Assist with reporting on conversion figures and identify opportunities for improvement.
Engage with hospitality partners, ensuring client requirements are met and reflected in supplier meetings and training.
Participate in property inspections, especially in the US region, to ensure quality standards are met.
Collaborate with the Hospitality Growth team to identify market gaps and keep our offerings competitive.
Contribute to product development and the optimization of our proprietary technology for hospitality operators.
Be an active member of the community, participating in events, training, and content creation to support hospitality operators and the software ecosystem.
Assist with the optimization of customer success technology and processes.
Requirements
5+ years of experience in hotel reservations, corporate housing, global mobility, or relocation.
Comfortable working in a fast-paced, entrepreneurial environment.
Ability to stay calm and professional under pressure.
Strong problem-solving skills and quick decision-making.
Self-motivated, proactive, and results-driven.
Willingness to participate in occasional weekend on-call rotations.
Must be based in the US.
Ways of Working
Our team is fully remote, and we value trust, autonomy, and clear communication. While we have regular touchpoints throughout the week and occasional off-site meetups, you'll be empowered to make decisions and work independently. We believe in supporting one another and fostering an environment where everyone can thrive.
Join Our Team
We are committed to building a diverse and inclusive team and are proud to be an equal opportunity employer. We encourage you to bring your authentic self to our team, where every voice and experience is valued.
As a member of our team, you'll enjoy:
A team that prioritizes your growth and well-being.
Great opportunities for career development and advancement.
A fully remote work environment.
Wellness benefits and a wellness budget for things like gym memberships, home meal delivery services, mindfulness apps, and more.
A home-office setup allowance to create your ideal work environment.
A generous vacation package to help you recharge or explore.
Employment Type: Part-Time
Salary: $ 25.00 Per Hour
Job Tags
Hourly pay, Part time, Work from home, Relocation, Home office,