Customer Success Manager - Remote | WFH Job at Get It - Marketing, Mount Pleasant, SC

SG84SnBCN3FYV3BRRXozUnVvZ015TVBod1E9PQ==
  • Get It - Marketing
  • Mount Pleasant, SC

Job Description

Customer Success Manager

Are you passionate about building strong relationships and helping customers succeed? We're looking for a Customer Success Manager (CSM) to join our Customer Experience team and play a key role in supporting and empowering our customers. In this role, you'll act as a trusted partner, ensuring customers get the most value from our solutions while driving meaningful outcomes for their organizations. If you're a proactive communicator with strong problem-solving skills and a customer-first mindset, we'd love to hear from you!

What You'll Do

Nurture customer relationships post-implementation to ensure long-term success and measurable results.
Be a trusted advisor by building strong partnerships with assigned customers, guiding them to maximize the value of our solutions.
Understand customer needs by learning about their internal systems and processes, and demonstrating how our products can support their growth and mission.
Support learning and adoption by sharing best practices, product updates, and new feature releases.
Advocate for customers by communicating their feedback and requests for product enhancements to internal teams.
Analyze customer engagement using usage data, Net Promoter Score (NPS), and other key metrics to drive retention and increased adoption.
Proactively address challenges by identifying potential issues early and working cross-functionally to resolve them.
Stay ahead of industry trends to provide relevant insights and ensure high-quality interactions with customers.
Collaborate across teams, working with Sales, Product, Marketing, and other departments to enhance the overall customer experience.
Maintain accurate customer records using internal systems to track progress and engagement.

What You Bring

A bachelor's degree and 4-6 years of experience in a customer-facing role such as Customer Success, Customer Support, or Account Management.
A customer-focused mindset with a passion for building relationships and driving long-term success.
Strong communication skills, both written and verbal, with the ability to engage with senior and executive-level contacts.
Proven ability to collaborate across departments to address customer needs and resolve challenges.
Experience managing customer retention, including identifying and reducing churn risks.
Excellent multitasking and project management abilities in a fast-paced environment.
A genuine interest in learning about product features, benefits, and use cases, and discussing them with customers.
The ability to represent the customer's perspective internally, ensuring their needs are prioritized.
Comfort working in ambiguity and taking initiative to solve problems proactively.

Preferred (But Not Required) Skills

Experience with Customer Success Management tools, such as ChurnZero or Salesforce.
Familiarity with goal-setting frameworks like OKRs and tracking progress with KPIs.
Knowledge of the social good sector, including nonprofits, arts and cultural organizations, foundations, corporations, education institutions, or healthcare.

Why Join Us?

A dynamic and supportive team environment where your voice is valued.
Opportunities for professional growth and development.
The flexibility to work remotely or from our headquarters in Mt. Pleasant, SC.

If you're excited about making a real impact and helping customers achieve their goals, we'd love to connect with you!
Employment Type: Full-Time
Salary: $ 52,000.00 139,000.00 Per Year

Job Tags

Full time, Work from home,

Similar Jobs

Beths Beautiful Destinations

Remote Travel Advisor - Entry-Level | Work from Home Job at Beths Beautiful Destinations

 ...This is a remote position. Remote Travel Advisor Entry-Level | Work from Home Do you have a passion for exploring new destinations? Turn your love of travel into a rewarding remote career! Were seeking motivated and enthusiastic individuals to join us as Entry... 

Bickford Senior Living

Health & Wellness Coordinator Job at Bickford Senior Living

 ...our DYNAMIC team at Bickford Senior Living as a Health & Wellness Coordinator! The HWC is a nurse leader who supports clinical operations alongside our...  ...providers in the community. Qualifications: LPN or RN license. Willing to take additional training or education... 

Get It - Hospitality

Senior Customer Success Manager - Remote | WFH Job at Get It - Hospitality

 ...Role: We are seeking an experienced and proactive Senior Customer Success Manager (CSM) to join our team. In this role, you will play a key...  ...organizational and time management skills in a fast-paced, remote-first environment. Willingness to travel for customer meetings... 

Fiserv

Fraud Risk, Senior Analyst Job at Fiserv

 ..., we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Fraud Risk, Senior Analyst What does a successful Fraud Risk Analyst at Fiserv do? The Money Network Fraud Risk team is responsible for the ongoing... 

Delta-T Group Inc.

School RN '25-'26 School Year Job at Delta-T Group Inc.

 ...License or Certification Our clients are seeking a School Nurse (RN) to provide service at schools in Old Lyme, CT and surrounding...  ...qualified professionals for rewarding short and long-term contract opportunities. Title: School RN '25-'26 School Year Class: Nursing...