Job Description
Are you passionate about building strong customer relationships and ensuring their success? Do you thrive in a collaborative and fast-paced environment? If so, we want you to join our team!
We're looking for a dynamic and enthusiastic Customer Success Manager to become a trusted partner for our valued clients. You'll play a crucial role in educating customers about our innovative solutions and ensuring they maximize the value of our products. If you're ready to make a real impact and build lasting relationships, this is the perfect opportunity for you!
Your Role in Customer Success:
Build Strong Relationships: Act as a dedicated point of contact for managed accounts, becoming an extension of their design, engineering, procurement, and quality teams.
Manage Deals and Opportunities: Maintain timely and accurate deal management within our CRM system.
Drive Efficient Quoting: Perform our established RFQ process to ensure fast turnaround times, collaborating with technical resources.
Facilitate Customer Visits: Coordinate onsite customer visits, including QBR presentations and introductions to new products.
Ensure Order Visibility: Follow a consistent order entry and monitoring process, providing customers with clear visibility into their orders.
Collaborate and Share Knowledge: Contribute to our cross-platform knowledge base and foster inter-division collaboration for a seamless customer experience.
Focus on Continuous Improvement: Aim to eliminate RMA issuance through proactive customer engagement, preliminary disposition, and prompt corrective actions.
Track and Report: Coordinate reporting for bookings and revenue by account and product code.
Key Performance Indicators (KPIs):
Bookings to Budget for managed accounts.
Forecast accuracy and pipeline health.
Quote turnaround and conversion rate.
Development of top customer report cards.
Tracking of cross-platform orders.
Reduction of RMA issuance.
What We're Looking For:
High School Diploma or GED equivalent or 2 years of experience in a similar role; related certifications or specialized training a strong plus.
Proficient account and sales order management skills.
Ability to multitask and work effectively in a team environment.
Self-directed and proactive approach to job functions.
Strong work prioritization skills in a changing environment.
Excellent collaboration mindset.
Proficient use of Microsoft Office suite (Word, Excel, PowerPoint, Teams), CRM, and basic ERP navigation.
Business professional demeanor.
What We Offer:
A collaborative and team-oriented work environment.
Opportunities to build strong customer relationships.
A chance to impact customer success.
Remote work on occasion with manager approval.
Join our team and be a driving force in customer success!
Job Details:
Job Type: Full-time
Location: Brattleboro, VT, USA
Work Environment: Office based, Remote work on occasion.
We are an equal opportunity employer and value diversity. We are committed to creating an inclusive environment for all employees.
Employment Type: Full-Time
Salary: $ 78,035.00 Per Year
Job Tags
Full time, Work from home,