Job Description

OCCU, a member-owned credit union headquartered in Eugene, Oregon, is driven by its vision to Enrich Lives. This vision guides every action, aligning the team toward a greater sense of purpose. With each interaction, OCCU aims to make a positive impact on individuals and communities. The values of tenacity, humility, and big-heartedness are central to OCCU's commitment to putting members first.

Individuals in this role must reside in Oregon, Washington, or Idaho. This is a remote position, with work conducted from a home office. A quiet, secure space with minimal noise and a reliable, fast hard-wired internet connection is essential for seamless remote communication and productivity.

Dealer Resolution Specialists typically work 40 hours per week and must be available to work Monday through Sunday from 9am to 7pm, five days per week, as the schedule requires. Occasionally, individuals in this role may need to visit OCCU's headquarters.

The starting pay ranges from $28.51 to $34.80 per hour. Hours worked after 2pm PST on Saturdays and all Sunday hours worked receive a 25% pay differential to the regular rate of pay.

Dealer Resolution Specialists (DRS) support the Indirect Lending Sales staff by delivering exceptional service to dealer partners and members. They build strong relationships by providing exceptional service, resolving issues effectively, and demonstrating sound decision-making. They act as representatives for OCCU, providing support and assistance to dealers when evaluating and responding to dealer exceptions and appeals through phone calls, web messages, and/or email. The DRS role requires in-depth knowledge of the indirect lending process to quickly respond to dealer needs, identify issues, and resolve escalations.

Qualifications for this role include a minimum of three years of experience with auto dealership lending experience, consumer lending or loan processing or equivalent work experience. Candidates must have the ability to work independently and as a team member, using discretion in decision-making and sound judgment in problem-solving. They should demonstrate the ability to use computers for data entry and compiling information, including the use of Microsoft Office suite, Adobe, and OCCU systems. Exceptional member service skills and professional, courteous communication in a high-pressure environment are essential.

OCCU offers a comprehensive compensation and benefits package, including low-cost medical, dental, and vision insurance, a 401(k)-retirement plan with employer match, paid time off in addition to 12 paid holidays, tuition reimbursement for eligible education and training, and company-paid long-term disability. OCCU is an Equal Opportunity Employer, and qualified candidates are encouraged to apply online by submitting their resume and cover letter detailing their qualifications and experience.

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