Desktop Support Specialist Job at SISL Global, Valley City, OH

RllvS29CTGxWR0JjR3ozVHVvb056Y2Ztd2c9PQ==
  • SISL Global
  • Valley City, OH

Job Description

Key Responsibilities:· Provide second-level technical support for desktop/laptop hardware, software, and peripheralissues.· Diagnose and resolve advanced technical issues escalated from the L1 support team.· Install, configure, and maintain operating systems, software applications, and system updates.· Perform root cause analysis to identify recurring technical problems and develop solutions.· Excellent in troubleshooting break/fix issues of windows and mac computers· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.· Collaborate with IT team members on projects, upgrades, and implementations.· Maintain accurate records of work performed, issues, and resolutions using the company'sticketing system.· Provide remote support and troubleshooting for users working from home or in the field.· Train and mentor junior support technicians as needed.· Ensure compliance with IT policies, security protocols, and best practices.· Perform routine maintenance and inspections to ensure optimal performance of equipment· Build and maintain strong relationships with end users and ensure user satisfactionQualifications:· Associate or bachelor’s degree in information technology, Computer Science, or relatedfield, or equivalent work experience.

Job Tags

Work experience placement, Work from home,

Similar Jobs

Friendship Automotive

Experienced Automotive Technician - Volvo of Bristol Job at Friendship Automotive

 ...have 3+ years of technician experience. Volvo certifications are preferred.SIGN ON BONUS AVAILABLE BASED ON EXPERIENCE RELOCATION ASSISTANCE AVAILABLE What You'll Do: Safely drive vehicles to test components and systems Accurately provide an estimate... 

PremiStar

Controller Job at PremiStar

 ...Purpose of the Job: The Controller manages the finance and accounting function for the assigned business units (BU); providing information about company activities that will assist management in making educated economic decisions. This role is responsible for the... 

Blue Star Partners LLC

Contract Administrator (Contract) Job at Blue Star Partners LLC

 ...contract and pricing data into systems (e.g., Model N). Utilize Salesforce for contract compliance and effective communication....  ...industry. Experience working with contracts is a big plus; entry-level candidates are welcome. A general understanding of Business... 

Holbrook Heating Inc

Retail Sales Associate Job at Holbrook Heating Inc

 ...Team: Exciting Opportunity for Flexible, High-Earning Work! Are you looking for a way...  ...and schedule appointments. No HVAC experience is required we provide comprehensive, paid training to set you up for success. Pay Rate: $16.00-18.00 an hour Why You... 

Hertz

Tire and Lube Tech Job at Hertz

 ...concerts, theme parks, Electronics, Food, Fitness). Credit Union Access. Health & Wellness benefits. Tuition Reimbursement...  ...Diploma or equivalent preferred. Professional Experience: Entry level position with no required experience. Preferred prior...