Job Description

Headquartered in Indianapolis, Fleet Services by Cox Automotive (FS) has grown to become one of the largest fleet maintenance companies in the country. As a leading provider of on-site mobile maintenance and repair services nationwide, we offer mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. We also service customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair.

Fleet Services By Cox Automotive is currently searching for an experienced Estimator/Service Writer II for our Pennsburg, PA location. The primary responsibility for this position is to provide accurate vehicle repair estimates for mobile on-site fleet service for light medium, and heavy-duty trucks and trailers , along with performing a variety of related duties.

WHY FLEET SERVICES BY COX AUTOMOTIVE?

• Competitive pay - $19.52-$29.23 hourly depending on experience (additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program may apply).
• Health, dental, vision insurance starts DAY ONE of employment.
• 401(k) matching starts after 90 days, 100%-match on first 6% contributed, plus an additional 2% discretionary contribution by the company.
• Accrue up to 200 hours (5-weeks) of Paid Time Off based on your tenure with the company.
• Parental Leave up to 8 weeks. (including fathers)
• Pet Insurance.
• Multiple ERG, diversity groups, and company-paid volunteer hours.
• Employee discounts on new vehicle purchases, cellphone plans, ridesharing, home/rental insurance, wellness/fitness incentives, and much more.

ESSENTIAL RESPONSIBILITIES:

• Performs estimation duties for heavy-duty trucks and trailers based on compiled information from Technicians and Customers.
• Monitors repair status, completion timelines, and customer communications related to approved estimates.
• Review, revise existing and generate additional repair estimates at customers request and specifications.
• Keeps records of repair details and completes necessary paperwork.
• Follow up on outstanding quotes and prioritize workflow to ensure effectiveness.
• Collect miscellaneous information and parts pricing from various manufacturers and vendors.
• Develops positive working relationships with Estimation team members, internal stakeholders and customers.
• Providing excellent customer service for all internal and external customer calls.
• Serve as a trustworthy advocate for the customer by providing sound guidance and advice regarding any customer technical inquiries or general questions related to products and services provided by the company.
• Assists with other duties and special projects as assigned.
• Continuously develop and improve company capabilities in the area of Dispatching and Service Scheduling.

REQUIREMENTS: 

• 2 years experience in a heavy-duty repair estimating, maintenance coordination, technician dispatching, or Diesel technology or similar capacity Technician role.
• Minimum High School diploma or GED required.
• Prior experience as an estimatior, service writer, service advisor, for heavy-duty vehicles .
• Knowledge of Standard repair Times (SRT) and labor times. 
• Knowledge of heavy-duty parts handling.
• Experience with DMS systems, preferrably Karmak and Mitchell One or similar.
• Ability to deliver high levels of customer service and communication capabilities.
• Proficient oral and written communication is mandatory.

Job Tags

Hourly pay, Full time,

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