Job Description

Since 1940, Dairy Queen® has been one of the world’s best known and loved brands because they have created extraordinary Fan experiences. Lynn Lee Inc. as a franchisee of forty-one Dairy Queens and growing, works hard every day to protect and maintain the continued success of the Dairy Queen Brand by treating all team members and fans in a way that creates smiles and loyalty. We are a performance-driven organization and firmly believe that our employees are the catalyst to the success of the company. With success as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities through a strong performance and values-minded culture.

Lynn Lee Inc. is currently seeking a Director/Manager who is a motivated, passionate and dedicated individual with an inherent need and ambition to grow themselves and those around them. This person must be hardworking, result-oriented, efficient, a strategic thinker and planner, an exceptional communicator, a team player, flexible, as well as a person who demonstrates the highest level of integrity and trust. The chosen candidate will be responsible for taking on a leadership role in the restaurants' decision-making that affects our company. While keenly overseeing the overall restaurant operation, the successful Director/Manager will play a key role in discovering efficiencies and strategically developing and implementing procedures to improve and maintain all restaurant related items within our company. The Director/Manager will need to manage all restaurant operational, financial, food safety and planning, personnel, guest services, and community involvement responsibilities while keeping the company's best interest in mind

RESPONSIBILITIES

• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.
• Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
• Implement and ensure P.R.I.D.E., Systems, Routines, Policies, and Procedures are taking place
• Operate to Standards using the Restaurant Capability, Food Safety, Cleanliness Pride Checks and Facilities Pride Checks.
• Responsible for ensuring consistent high-quality food preparation and service. Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Estimate food and beverage costs and needs and place order with distributors. Supervise portion control and quantities of preparation to minimize waste.
• Must be ServSafe certified and uphold all ServSafe guidelines.
• Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied Fans into returning Fans.
• Ensure that proper security and safety procedures are in place to protect employees, guests and company assets. Completes accident reports promptly in the event that a guest or employee is injured.
• Recruit, Hire, Train, Manage a capable team. Direct hiring, supervision, development and, when necessary, termination of employees.
• Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
• Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and ensure that the restaurant is staffed for all shifts.
• Provide strong presence in the local community and high level of community involvement by restaurant and personnel.
• Keeps Area Supervisor promptly and fully informed of all issues and takes prompt corrective action where necessary or suggests alternative courses of action.
• Completes job responsibilities and performance objectives in a timely and effective manner and in accordance with Dairy Queen policies and procedures.
• Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness.
• Provides at all times a favorable image of Dairy Queen to promote the brand.

WORKING CONDITIONS

Must have ability to:

• Hours may vary if the Director/Manager must fill in for his/her employees or if emergencies arise (typical work week = 48 hours).
• Ability to perform all functions at the restaurant level
• Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion.
• Work with hot, cold, and hazardous equipment as well as computers, fax machines, copiers, and other office equipment.
• Be able to attend (travel if necessary) monthly meeting

QUALIFICATIONS

• High School diploma and 2+ years Restaurant experience preferred
• Knowledge of computers
• Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, record keeping, and preparation of reports.
• Must possess a valid driver's license and current insurance
• Must be eligible to work in the United States.
• Must agree to background and credit check.
• AND MOST IMPORTANTLY must be able to contribute to a fun and friendly culture that thrives off of productivity and helping others!

Dairy Queen® (DQ®) franchisees, employees and crew members have been focused on creating positive memories for all who touch DQ®, for over 75 years. Unlike any other quick-service brand, DQ® food and treats hold a special place in the hearts of fans of all ages, from all around the globe. That’s why DQ® fans have always been our top priority and why we continue to look for new ways to surprise and delight them. Doing so is our passion. It’s what sets DQ® restaurants apart and is what is helping us reach our vision of being the world’s favorite quick-service restaurant

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