Job Description

The Receptionist greets customers both on the phones they call in as well as when they visit the dealership through the main entrance if a sales associate or other team member has not already done so. The Receptionist will courteously and efficiently answers all phone calls to the dealership in a timely and professional manner along with routing calls to the appropriate employee or department. The Receptionist ensures to have all customers that call in have a pleasant first response from our receptionist.
The ideal candidate has a high school diploma or GED and previous retail and/or customer service experience automotive dealership experience preferred. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, good computer and internet skills, and an excellent customer service focus.
In addition to competitive pay, we offer our employees Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.
Answer all incoming calls according to all company policies with exceptional telephone skills.
Greet Customers as per the GREETING PROCEDURE when they arrive at the dealership in a professional manner with enthusiasm to assist every guest.
Direct phone calls to the appropriate parties as necessary.
Take written messages from occupied personnel and notify them as soon as possible regarding pending messages.
Coordinates questions and issues with the appropriate department personnel.
Maintain confidentiality of company and customer information at all times.
Answer service department telephone calls to the people requested and best suited to take the call and take written messages when the needed personnel are not available.
Assist the service staff in contacting customers to inform them that their vehicles have been completed.
Performs other duties as assigned.
No experience required but a PLUS!
Automotive Dealership experience a PLUS!
Previous retail and/or customer service experience.
Must be customer service oriented.
Friendly with high energy and the willingness to go above and beyond.
Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.
Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.
Must conduct oneself in a professional manner.
Basic computer and Microsoft Office skills.
Strive to respect and facilitate teamwork within all departments.
Professional appearance and work ethic.
Must be a team player with a strong sense of commitment to the customer and team members.
Bilingual a PLUS!

Job Tags

Holiday work,

Similar Jobs

Erias Ventures, LLC

Enterprise - Software Engineer - Python, ETL, APIs Job at Erias Ventures, LLC

...facing our customers. Description We are looking for a Software Developer to support the development of an integrated solution to... ...to include different design patterns, stream vs bulk processing, ETL functionality, a range of data stores, and APIs. The ability to...

Legacy Health

RN Staff Nurse - Surgical Specialties Job at Legacy Health

...The Legacy nursing philosophy focuses on patients and their families. Our nurses embody this philosophy in everything they do, as advocates, communicators, problem-solvers and caregivers. Their expertise is sought after and respected by our health care team. In short...

Residence Inn/Courtyard

Housekeepers/Room Attendants Job at Residence Inn/Courtyard

...to maintain rooms/suites in compliance with standards. Performs cleaning duties in all guest areas and back of house. Consistently... ...of 232 rooms. We provide the convenient option of choosing the hotel that best suits your unique travel needs in Knoxville while connecting...

AECON

Directional Driller Job at AECON

...to join our best-in-class Aecon community! Reporting to the Superintendent, the Horizontal Directional Driller will be responsible for all phases of any directional drilling tasks directed by the site foreman in order to meet or exceed client expectations. This will...

USAA

Inside Sr. Property Adjuster (Hybrid) Job at USAA

...**As a dedicated Senior Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate and settle complex property insurance claims presented by or against our members. You will confirm/analyze coverage, recognize liability...

Receptionist Job at Mercedes-Benz of El Cajon, El Cajon, CA

Rkl3THBoN21WMlZiR3pMUnQ0NEx5OEhnd0E9PQ==