Job Description
Customer Success Manager (AI-Powered Marketing Solutions) - Remote
Are you passionate about helping businesses succeed with cutting-edge AI technology? We're looking for a Customer Success Manager to join our growing team and ensure our customers get the most value from our AI-driven decisioning platform. This is an exciting opportunity to work closely with marketing teams at leading brands, helping them optimize their customer engagement strategies through AI-powered personalization.
About the Role
As a Customer Success Manager, you'll play a key role in building strong relationships with customers, ensuring smooth execution of AI-driven marketing campaigns, and identifying opportunities for expansion. You'll collaborate with internal teams—such as data science, sales, and product development—to drive renewals, upsells, and long-term success. Additionally, you'll provide strategic guidance, conduct data-driven analyses, and help shape the future of our product based on customer insights.
What You'll Do:
Develop meaningful relationships across customer organizations, serving as a trusted advisor.
Partner with implementation and data science teams to ensure AI use cases deliver strong business results.
Work closely with the sales team to drive renewals and identify upsell opportunities.
Gain a deep understanding of each customer's business, challenges, and goals to map our value proposition effectively.
Guide customers in maximizing the business impact of our AI-powered solution.
Conduct data analysis (using tools like Excel, SQL) and create compelling presentations that highlight performance insights and business impact.
Troubleshoot issues, synthesize customer insights, and communicate key findings.
Act as the voice of the customer, sharing feedback with product and marketing teams to shape the product roadmap.
Why You'll Love This Role:
Be the face of innovation - You'll work alongside leading brands and play a pivotal role in transforming how they use AI in marketing.
Join a high-growth, supportive team - We foster a collaborative environment where team members are empowered and receive great mentorship.
Make a real impact - Your work will directly influence customer success and business growth.
Work with cutting-edge AI technology - Be at the forefront of AI-powered marketing and contribute to its evolution.
Who You Are:
We're looking for a customer success professional who is:
Entrepreneurial: You take initiative, navigate challenges, and find creative solutions.
Relationship-focused: You build trust-based partnerships with customers, balancing empathy with direct, strategic conversations.
Analytically strong: You can translate raw data into meaningful insights that drive customer success.
Tech-savvy: You're excited about AI and its potential to revolutionize marketing.
Organized and strategic: You can develop and execute plans while managing multiple stakeholders.
A clear communicator: You excel at articulating ideas and presenting insights persuasively.
Preferred experience:
Prior experience in strategy consulting is a plus.
Familiarity with data science or machine learning is highly beneficial.
Additional Details:
Remote-first role with up to 20% travel for team gatherings, customer meetings, and industry events.
Compensation: Base salary of $145,000-$184,000 per year, plus commission and bonus potential ($40,000-$49,000), with an overall OTE of $185,000-$233,000. Additional performance-based incentives and equity options may be available.
Benefits & Perks:
Generous PTO (starting at 25 days per year) and 12 weeks paid parental leave
100% remote work environment with flexible hours
Quarterly in-person team gatherings in different cities
Engaging team events (lunch & learns, trivia, virtual escape rooms, etc.)
Strong mentorship from experienced leaders (ex-Amazon, McKinsey, BCG, IBM, and more)
Commitment to culture & inclusion (team resource groups, weekly recognition, major life event celebrations, mental health/sustainability days)
[US Only] Comprehensive benefits (medical, dental, vision, LTD) and 401K matching program
We Encourage You to Apply!
Studies show that some applicants only apply when they meet 100% of the criteria, while others apply when they meet just 60%. If you're excited about this role but don't check every single box, we still encourage you to apply. We value diverse perspectives and potential just as much as direct experience!
We are an equal opportunity employer and are committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, national origin, gender, gender identity, sexual orientation, disability, age, or other protected status.
Employment Type: Full-Time
Salary: $ 145,000.00 185,000.00 Per Year
Job Tags
Full time, Work from home, Flexible hours,